Tampaknya ekspedisi yang dipercaya Shopee untuk kiriman dari luar negeri bermasalah sejak akhir April kemarin. Banyak yang mengeluhkan pesanan yang pakai LWE tidak ada kabarnya mulai dari seminggu hingga sebulan.
Sayang dari Shopee dan LWE sendiri saat ditanya/komplain cuma bisa bilang ada masalah pada prosedur bea cukai. Ini yang membuat nasib kirimannya saat di Jakarta jadi tidak jelas. Berikut adalah balasan customer service LWE mengenai pertanyaan saya soal cabang LWE Indonesia dan kenapa lambat sekali prosesnya.
Greetings from Logistics Worldwide Express (LWE).Please be informed that we did not have our branch in Indonesia but we will handover your item to be handle by our deliver partner in Indonesia that is JNE Express.Kindly note that the Indonesia customs have enforced new regulations and are running a massive customs operation to check all shipments that arrived in Indonesia, which caused an unavoidable delay in the delivery of all shipments.We’re trying our best to clear all the shipments out from the customs and would handover the shipments to our local delivery partner, JNE to arrange delivery to you as soon as they’re cleared from the customs.We apologize for all the inconveniences caused and seek for your kind understanding in the delay of the delivery.Thank you and regards,
Intinya banyak yang terhenti pada status Customs Info – HELD FOR INSPECTION yang artinya sedang diperiksa bea cukai Jakarta karena perubahan prosedur pemeriksaan atau SHIPMENT DELAY – FUTURE DELIVERY REQUEST yang maksudnya pengiriman ditunda dan lokasinya masih di SHEN ZHEN sana.
Apapun masalahnya, yang terpenting bagi buyer adalah kejelasan nasib pesanannya, apalagi kalau sudah berminggu – minggu tidak ada update.
Secara pasif kita bisa menunggu barangnya tiba. Dari beberapa komentar buyer lain yang tertahan pada tanggal 20an April kemarin (seperti gambar diatas) sudah banyak yang diterima. Sedangkan yang pesanannya tanggal 15an Mei keatas malah ada yang datang duluan. Tampaknya yang sudah terlanjur di bea cukai masih tertumpuk atau mungkin overload.
Secara aktif kita bisa komplain ke Shopee atau sellernya. Kalau sudah terlalu lama dan garansi Shopee habis jelas kita tidak ada perlindungan lagi. Syukur kalau bisa datang barangnya. Kalau tidak? Ya gigit jari nantinya. Beberapa pelanggan Shopee sudah ada yang mengajukan pembatalan pesanan dan permintaan refund uangnya. Ini tidak mesti disetujui oleh seller/admin Shopee, tapi bisa anda coba kalau sudah capek mengurusnya.
Khusus untuk bea cukai, tampaknya cuma bisa menanyakan resi dengan huruf, saya yakin maksudnya adalah jenis EMS (Express Mail Service) yang dipakai Pos Indonesia untuk kiriman internasional. Jadi kalau tanya resi LWE yang angka semua formatnya saat ini masih belum bisa dicek nasibnya.
Oh ya, kalau belum tahu, kalau sudah lolos bea cukai (Custom cleared and arrived at JAKARTA station.) atau ada di ekspedisi (Shipment departed from/to GATEWAY JAKARTA station.). Ini maksudnya dibawa oleh JNE. Bisa anda coba cek resinya LWE di JNE, mestinya sudah muncul datanya.
Sedang diproses bea cukai, bisa dilihat di http://www.beacukai.go.id/barangkiriman.html
Kalo status nya… “barang keluar dari gudang”… Itu gmna ya mb… Penjelasanya..
Kurang tau gan, yang ane juga sama begitu
Barang saya keluar dari gudang beacukai 2hari lalu, tadi siang sudah saya terima
Sudah di JNE mas mestinya, coba cek resinya disana.
Untuk semuanya..sebelum impor silakan pelajari aturan aturan di bea cukai. http://www.beacukai.go.id
Disitu banyak rules tentang impor..dipahamai jika ada kendala impor barangnya.
Saya juga sedang menunggu barang impor…gara” baca keluhan konsumen” disini saya jadi was-was..akhirnya belajar aturan bea cukai.
Om chandra kalau status nya kayak gini gimana?
[SHENZHEN] sent to SHE processing center to 2018-01-06. 22:14
Your order has been shipped from seller. 17:01
Parcel is in-transit from seller to china sorting center. 16:35
Parcel is in-transit from seller to china sorting center. 15:30
Sampai sekarang gk ada perubahan shipment berikutnya. Cek resi valed tidak ditemukan.
Id: 1889500123903
Tunggu status pesanan di Shopee ada resi JNEnya mas.
http://www.ec-firstclass.org
resi yg dari china bisa dicek di sini gan
Kak klo statusnya in tansit to your country trs ada resi jne tp gak bisa dilacak.itu gmn ya?
ID188837430504V (SE)
0101021826597522 (JNE)
kk boleh tau order barangnya tanggal berapa mbak?
Order tanggal 28 januari.dikirim dri sana 30 januari.tanggal 1 feb status d shopee in transit to your country trs ada resi jne nya
paket mbak udh di bea cukai, cek aja di http://www.beacukai.go.id/barangkiriman.html
2018-02-03 10:39:11.0 403 PERSETUJUAN KELUAR DENGAN PEMBEBASAN BEA MASUK DAN PAJAK
2018-02-03 10:39:11.0 102 BARANG TELAH MELALUI PEMINDAI (X-RAY)
2018-02-03 10:01:33.0 503 PENETAPAN MENUNGGU BARANG DIPINDAI (X-RAY) DAN MANIFES
2018-02-03 09:44:37.0 203 SELESAI VALIDASI SISTEM BEA CUKAI
2018-02-03 09:44:37.0 202 PROSES VALIDASI SISTEM BEA CUKAI
2018-02-03 09:44:37.0 201 CEK DATA WAJIB SELESAI
2018-02-03 09:44:37.0 100 DOKUMEN DITERIMA UNTUK DIPROSES BEA CUKAI
Trimakasih kak
Hari ini dibawa kurir:
05-02-2018 17:11 SHIPMENT RECEIVED BY JNE COUNTER OFFICER AT [JAKARTA]
05-02-2018 17:32 RECEIVED AT SORTING CENTER [JAKARTA]
05-02-2018 23:45 PROCESSED AT SORTING CENTER [JAKARTA]
06-02-2018 06:24 DEPARTED FROM TRANSIT [GATEWAY JAKARTA]
06-02-2018 16:01 RECEIVED AT ORIGIN GATEWAY [GATEWAY JAKARTA]
07-02-2018 08:15 RECEIVED AT WAREHOUSE [TASIKMALAYA , TASIKMALAYA]
07-02-2018 10:28 SHIPMENT FORWARDED TO DESTINATION [CASH SALES CIAMIS MR. IWA]
07-02-2018 17:02 RECEIVED AT INBOUND STATION [CASH SALES CIAMIS MR. IWA]
08-02-2018 08:07 WITH DELIVERY COURIER [TASIKMALAYA , TASIKMALAYA]
kak bs tlg cek kan resi ID183803300855U dan tlg bisa jelaskan sampe dimana?
saya bantu cek mbak… paketnya udh di bea cukai,
INFORMASI NOMOR BARANG
No Barang/AWB/Resi ID183803300855U (FOB BC= USD 12.84)
Tgl AWB 2018-02-04
TAGIHAN BILLING – TIDAK DITEMUKAN
HISTORY STATUS
2018-02-05 18:27:40.0 403 PERSETUJUAN KELUAR DENGAN PEMBEBASAN BEA MASUK DAN PAJAK
2018-02-05 18:27:40.0 102 BARANG TELAH MELALUI PEMINDAI (X-RAY)
2018-02-05 14:08:32.0 503 PENETAPAN MENUNGGU BARANG DIPINDAI (X-RAY) DAN MANIFES
2018-02-05 12:50:11.0 205 PENELITIAN OLEH PEJABAT BEA CUKAI
2018-02-05 12:24:43.0 203 SELESAI VALIDASI SISTEM BEA CUKAI
2018-02-05 12:24:43.0 202 PROSES VALIDASI SISTEM BEA CUKAI
2018-02-05 12:24:42.0 201 CEK DATA WAJIB SELESAI
2018-02-05 12:24:42.0 100 DOKUMEN DITERIMA UNTUK DIPROSES BEA CUKAI
Intinya kalau belum dapat resi JNE berarti belum di Indonesia mas.
Min tlong dcekkan 0101021824882579
Sudah diterima barangnya:
06-02-2018 18:58 SHIPMENT RECEIVED BY JNE COUNTER OFFICER AT [JAKARTA]
06-02-2018 19:18 RECEIVED AT SORTING CENTER [JAKARTA]
06-02-2018 22:22 PROCESSED AT SORTING CENTER [JAKARTA]
07-02-2018 14:35 DEPARTED FROM TRANSIT [GATEWAY JAKARTA]
07-02-2018 16:55 RECEIVED AT ORIGIN GATEWAY [GATEWAY JAKARTA]
08-02-2018 03:27 RECEIVED AT WAREHOUSE [MAKASAR]
08-02-2018 04:01 SHIPMENT FORWARDED TO DESTINATION [MAKASAR, TRANSIT DAERAH]
08-02-2018 09:32 WITH DELIVERY COURIER [MAKASAR]
09-02-2018 08:28 WITH DELIVERY COURIER [MAKASAR]
09-02-2018 21:40 DELIVERED TO [mansyur | 09-02-2018 21:40 ]
ID181925558511F
Kak minta tlg di cekkan dong kok aku cek resi di beacukai ga keluar trs dan resi jne udh keluar, barang dikirim tgl 7 Feb kamarin… terima kasih
Coba tar cek ulang di bea cukai tgl 12-13 ini, besar kemungkinan lg diproses disana
Belum bisa nih kak ditracking sampe sekarang
Belum bisa di track kak sampe sekarang, ini resi jnenya 0101021832368488
Baru saya cek, paketnya ada di bea cukai.. cek aja ke situsnya, resi jne br terupdate dan bs dicek, kl status di bea cukai thp akhir “barang keluar dr gudang”, dan sekitar 1-4 hr cb cek resi jne nya
Langsung resi JNEnya mas, tapi memang datanya biasanya baru muncul 2-4 hari setelahnya.
0101021834642625 tolong bantu cek dong
Barangnya sudah diantarkan:
19-02-2018 19:36 RECEIVED AT SORTING CENTER [JAKARTA]
19-02-2018 22:53 SHIPMENT RECEIVED BY JNE COUNTER OFFICER AT [JAKARTA]
20-02-2018 04:04 PROCESSED AT SORTING CENTER [JAKARTA]
20-02-2018 12:38 DEPARTED FROM TRANSIT [GATEWAY, BANDUNG]
20-02-2018 20:40 RECEIVED AT WAREHOUSE [CIANJUR, CIANJUR]
21-02-2018 10:25 WITH DELIVERY COURIER [BANDUNG]
21-02-2018 15:02 DELIVERED TO [YUSUP | 21-02-2018 15:02 ]
Mas candra tolong dong resi saya di cek.in sampai mana..
Resi SE: ID1869600845550
Resi jne: 0101021867075255
Soalnya pas order lngsung dikasih resi jne
Barangnya sudah diterima:
22-03-2018 00:26 SHIPMENT RECEIVED BY JNE COUNTER OFFICER AT [JAKARTA]
22-03-2018 00:58 RECEIVED AT SORTING CENTER [JAKARTA]
22-03-2018 05:26 PROCESSED AT SORTING CENTER [JAKARTA]
22-03-2018 06:22 DEPARTED FROM TRANSIT [GATEWAY JAKARTA]
22-03-2018 06:30 RECEIVED AT ORIGIN GATEWAY [GATEWAY JAKARTA]
22-03-2018 21:46 DEPARTED FROM TRANSIT [SURABAYA GATEWAY,SGD]
23-03-2018 00:56 RECEIVED AT WAREHOUSE [MOJOKERTO]
23-03-2018 03:48 WITH DELIVERY COURIER [MOJOKERTO]
23-03-2018 15:25 DELIVERED TO [PIO | 23-03-2018 15:25 ]
Ka ,kalo status sudah keluar gudang d bea cukai , baru pick up ay courier jne brapa hari lagi ya
Biasanya dalam 2-3 hari mas.
Kak tolong cekin dong, resix q cek g bisa ditrack jne…
0101021846049629.
Resi SE:ID187204639376O
Sudah diantarkan barangnya mas:
02-03-2018 13:19 SHIPMENT RECEIVED BY JNE COUNTER OFFICER AT [JAKARTA]
02-03-2018 22:04 RECEIVED AT SORTING CENTER [JAKARTA]
03-03-2018 03:47 PROCESSED AT SORTING CENTER [JAKARTA]
03-03-2018 07:11 RECEIVED AT ORIGIN GATEWAY [GATEWAY JAKARTA]
03-03-2018 19:02 RECEIVED AT WAREHOUSE [BANYUWANGI, KAB BANYUWANGI]
03-03-2018 20:48 SHIPMENT FORWARDED TO DESTINATION [BANYUWANGI, KAB BANYUWANGI]
04-03-2018 16:56 SHIPMENT FORWARDED TO DESTINATION [BANYUWANGI, KAB BANYUWANGI]
05-03-2018 21:21 WITH DELIVERY COURIER [JEMBER]
06-03-2018 12:00 DELIVERED TO [RISKI | 06-03-2018 12:00 ]
06-03-2018 13:05 WITH DELIVERY COURIER [JEMBER]
Min bsa tlong cek resi ID189783885570E ktanya udah dkirim tpi g dateng2 bingung jga nih min.. mklum bru prtma kli bli brang dri china via shopee
Tunggu sampai dapat resi JNEnya mas.
Kak bisa tolong cek ini gak?
SE_ ID181090354709Y
JNE_ 0101021876410253
Trimakasih sbelumnya
Barangnya sudah diantarkan:
23-03-2018 08:42 SHIPMENT RECEIVED BY JNE COUNTER OFFICER AT [JAKARTA]
23-03-2018 09:12 RECEIVED AT SORTING CENTER [JAKARTA]
24-03-2018 00:01 PROCESSED AT SORTING CENTER [JAKARTA]
24-03-2018 04:13 RECEIVED AT ORIGIN GATEWAY [GATEWAY JAKARTA]
24-03-2018 07:19 DEPARTED FROM TRANSIT [GATEWAY JAKARTA]
24-03-2018 18:56 RECEIVED AT WAREHOUSE [TASIKMALAYA]
25-03-2018 11:01 NOT TIME DELIVERY
25-03-2018 11:01 NOT TIME DELIVERY
25-03-2018 11:01 WITH DELIVERY COURIER [TASIKMALAYA]
26-03-2018 08:07 WITH DELIVERY COURIER [TASIKMALAYA]
26-03-2018 14:23 DELIVERED TO [SUSI | 26-03-2018 14:23 ]
Kak boleh minta tolong chek resi saya ga
Standardexpress : ID1807713099504
Resi JNE : 0101021891169819
Mohon bantuannya kak soalnya saya udah cek tapi ngga muncul
Paketnya sudah diantarkan:
04-04-2018 11:16 RECEIVED AT SORTING CENTER [JAKARTA]
04-04-2018 11:16 SHIPMENT RECEIVED BY JNE COUNTER OFFICER AT [JAKARTA]
04-04-2018 13:47 PROCESSED AT SORTING CENTER [JAKARTA]
04-04-2018 19:18 RECEIVED AT ORIGIN GATEWAY [GATEWAY JAKARTA]
05-04-2018 08:09 DEPARTED FROM TRANSIT [GATEWAY JAKARTA]
05-04-2018 10:37 RECEIVED AT WAREHOUSE [JAMBI]
05-04-2018 11:26 WITH DELIVERY COURIER [JAMBI]
05-04-2018 15:45 DELIVERED TO [AMA | 05-04-2018 15:45 ]
bantu cek dong kk @chandra 0173941800713949 di status lwe masih ‘SHIPMENT RETURNED’
Paketnya dikembalikan ke pengirim/pesanan dibatalkan mas:
Sat, 24 Mar 2018 16:28:14 SHENZHEN, CHINA, PEOPLE’S REPUBLIC Shipment info registered at SHENZHEN.
Mon, 26 Mar 2018 18:22:54 SHENZHEN, CHINA, PEOPLE’S REPUBLIC Pickup shipment checked in at SHENZHEN.
Tue, 27 Mar 2018 14:12:24 SHENZHEN, CHINA, PEOPLE’S REPUBLIC RETURNED
Returned to shipper on order
bisa tolong bantu track resi saya kak? karna saya cek data nya not found terus..
ID189018932717O
Mbak tunggu sampai dapat resi JNEnya baru dilacak saja.
Kenapa ya status shipment registered in shenzennya lama, nomor resi LWEnya 0173941801285582
Paketnya sudah diantarkan:
Mon, 04 Jun 2018 04:48:27 HONG KONG, HONGKONG Shipment designated to INDONESIA.
Mon, 04 Jun 2018 16:05:24 SHENZHEN, CHINA, PEOPLE’S REPUBLIC Shipment info registered at SHENZHEN.
Tue, 05 Jun 2018 16:00:43 SHENZHEN, CHINA, PEOPLE’S REPUBLIC Pickup shipment checked in at SHENZHEN.
Wed, 06 Jun 2018 18:17:34 SHENZHEN, CHINA, PEOPLE’S REPUBLIC Shipment designated to INDONESIA.
Thu, 07 Jun 2018 09:00:21 HONG KONG, HONGKONG Shipment departed to INDONESIA.
Thu, 07 Jun 2018 21:40:07 JAKARTA, INDONESIA Shipment arrived at airport.
Mon, 11 Jun 2018 14:59:50 JAKARTA, INDONESIA Custom cleared and arrived at SOEKARNO–HATTA INTERNATIONAL AIRPORT station.
Mon, 11 Jun 2018 16:59:50 JAKARTA, INDONESIA Shipment departed from/to SOEKARNO–HATTA INTERNATIONAL AIRPORT station.
Thu, 14 Jun 2018 16:12:00 BANDUNG, INDONESIA Shipment arrived at BANDUNG station.
Wed, 20 Jun 2018 08:52:00 CILAWU,GARUT, INDONESIA DELIVERED
SHIPMENT DELIVERED
Gan, tolongin saya cek resi, dari kemarin, situs di LWEnya masih tertulis Arrived at Airport? No. resinya 0173941801266731.
bedanya standar expres dan LWE apa ya… apakah standar expres milik pos dan LWE milik JNE ya mas,,, please jelasin donk…soalnya q belum paham